Welcome to the Yene-Online Shop FAQ section! Here, we’ve answered some of the most common questions to help make your shopping experience smooth and easy.
1. How do I place an order?
Simply browse our products, add your selections to the cart, and follow the checkout process. You’ll receive an order confirmation via email.
2. What payment methods do you accept?
We accept major payment methods including:
- Credit/Debit Cards
- Mobile Money (e.g., M-Birr, CBE Birr)
- Bank Transfers
3. How long does delivery take?
Delivery typically takes 3–7 business days, depending on your location. You’ll receive tracking information once your order ships.
4. Can I return or exchange a product?
Yes! Please refer to our Shipping & Returns Policy for full details. Products must be returned in their original condition within the specified return period.
5. How can I contact customer support?
You can reach us via:
- Email: admin@yeneonline.com
- Phone: +251 911 583 204
- Contact Form: [Insert link or form]
6. Do you offer discounts or promotions?
Yes! Follow us on our social media channels or subscribe to our newsletter to stay updated on the latest deals and promotions.
7. Is my personal information safe?
Absolutely. We take your privacy seriously. Please see our Privacy Policy for details on how we protect your information.